Customer Relations Management (CRM) Analyst

Are you a data-driven professional with a passion for customer excellence? Agung Automall, a leader in the automotive industry, is seeking a strategic and analytical Customer Relations Management (CRM) Analyst to join our team in Jakarta Pusat. In this role, you will leverage data to enhance customer relationships and drive business growth. As part of our dynamic team, you will work closely with sales, marketing, and customer service departments to implement and optimize our CRM systems, ensuring seamless customer interactions and data-driven decision-making.

Agung Automall is a renowned name in the automotive industry, known for its commitment to excellence and innovation. With a strong presence in Jakarta Pusat, we are dedicated to providing top-notch customer experiences. This opportunity is perfect for a CRM Analyst with 3-5 years of experience in data analysis and CRM systems, particularly using tools like Salesforce, HubSpot, or similar platforms. If you are eager to make a meaningful impact in the automotive industry, we invite you to apply for this exciting role.

📋 Tanggung Jawab Pekerjaan

• Analyze customer data to identify trends and insights, utilizing tools like Salesforce and HubSpot.
• Develop and implement CRM strategies to enhance customer relationships and satisfaction.
• Collaborate with sales and marketing teams to align CRM initiatives with business goals.
• Monitor and optimize CRM performance metrics to ensure data accuracy and effectiveness.
• Provide regular reports and dashboards to stakeholders, highlighting key customer insights.
• Stay updated with the latest CRM technologies and industry best practices.
• Train and mentor team members on CRM tools and processes.
• Participate in cross-functional projects to drive customer-centric initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• 3-5 years of experience in CRM analysis and data-driven decision-making.
• Proficiency in CRM tools such as Salesforce, HubSpot, or similar platforms.
• Strong analytical and problem-solving skills with a data-driven approach.
• Experience in developing and implementing CRM strategies.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Familiarity with automotive industry specifics is a plus.

🛠️ Keahlian

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