Contact Center - Semarang

PT Global Alih Daya (Agent&Co) · 📍 Semarang, Jawa Tengah · Diposting 2026-10-14
FULL_TIME⭐ TERVERIFIKASI
Rp 3.701.709 – Rp 4.500.000 per month
PT Global Alih Daya (Agent&Co) is looking for a dedicated Contact Center Agent to join our team in Semarang. As a Contact Center Agent, you will be responsible for handling customer inquiries, providing information, and resolving issues in a professional and efficient manner. This is a great opportunity to join a reputable company and grow your career in the customer service industry.

📋 Tanggung Jawab Pekerjaan

Answering customer inquiries via phone, email, or chat,Providing accurate and helpful information to customers,Resolving customer complaints and issues in a timely manner,Maintaining a high level of customer satisfaction,Following up on customer requests and ensuring they are resolved,Adhering to company policies and procedures,Working as part of a team to achieve company goals,Continuously improving customer service skills and knowledge

🎓 Kualifikasi & Syarat

High school diploma or equivalent,Minimum 1 year of experience in customer service or contact center environment,Excellent communication and interpersonal skills,Strong problem-solving and decision-making abilities,Ability to work well under pressure and meet tight deadlines,Proficiency in using computer and basic software applications,Fluent in Indonesian language, both written and spoken,Willingness to learn and adapt to new technologies and processes

🛠️ Keahlian

Customer serviceCommunicationProblem-solvingTeamworkTime managementComputer literacyLanguage skillsAdaptability
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